We accept VISA, MasterCard, PayPal, cashier’s check, and bank wire. We generally do not accept institutional POs – please contact Zengar^® directly for exceptions. Please allow time for paper checks to be received and to clear—which can be up to 26 business days for US banks. We regret we cannot process an order before payment is received. Please note that any currency exchange or foreign transaction fees associated with your purchase is charged by the credit card issuer directly and not Zengar^®. These charges can range from 1 – 4%. Any card registered outside of Canada may be susceptible to this, it is best to check with your credit card issuer for more information. The selection of “Split Payment” will allow you to split the total charge over different credit cards (Visa or Mastercard only). Please note that all payments must be completed within 14 days. All charges process immediately, this is not a financing option. Please note that after 5 minutes of inactivity your cart may time out. To reactivate and proceed, please log out of your account completely, then log back in to activate a new session.

Orders are typically shipped from our facilities within 10 business days after payment is processed. While shipping often happens quickly, this window accounts for any unexpected delays. Delivery time can vary depending on customs processing, which is entirely outside our control. Most clients receive their orders within 7–10 days of shipment, but in some cases, delivery may take longer. We appreciate your patience and understanding as you await tracking details.

All our shipments are sent via FedEx. The option of Free shipping will show in the checkout process if your order qualifies (free worldwide shipping on all NeurOptimal^® system bundles). Shipping charges vary according to item, destination and service selected. Shipping options are shown in the checkout process and are added to the total amount owing. Please note that all Customs & Import duties as well as any other cost associated with package clearance – which have nothing to do with shipping costs – are the responsibility of the purchaser, whether shipping costs are included in the price of the product or not.