Join Our Team

Job Function: Represent NeurOptimal^®
Title: Representative

Are you an experienced Certified Trainer who exclusively uses NeurOptimal^® as your brain training tool? Have you been named in the PASS Referral program? Do you have the time to invest in a new challenge? Do you feel that becoming a NeurOptimal^® Representative fits into your life and business philosophy? Perhaps this is for you!

Unlike traditional Representatives, being/becoming a NeurOptimal^® Representative involves much more than just “selling”. Our Representative team, currently in 17 different countries, has been largely responsible for the impressive growth we’ve experienced over the last 20 years. It’s also played a huge role, helping us clearly communicate a consistent core message throughout the globe. We’re so fortunate to have such an amazing Team! Ultimately, our objective has always been to insure that whether in North America, Africa, Asia or Europe, our Representatives will convey the same brand philosophy and the same basic understanding of our technology.

Our belief is that there is no better Representative than a NeurOptimal^® Trainer. One may be specifically interested in incorporating a sales component into their business model or, they may simply be a self-starting and passionate individual looking to make a significant impact on as many lives as possible. Organic growth is the best growth and all different types of people make a good match! Although having strong entrepreneurial skills and patience are crucial to become a successful Representative, being able to genuinely connect on a personal level and adding value to people’s lives with attentiveness, good communication skills, creativity, support and solid product knowledge is at the core of our approach.

We have many areas, cities and countries throughout the world that can use strong representation and we’ve only just scratched the surface. We have a lot of brains to get to!

If you feel you might be a good match, please send us your CV and the reason why you feel you would be a good Representative. Of course, based on your location and our needs we cannot promise that every candidacy will be selected for an initial interview.

Qualifications & Requirements

• Interest inNeurOptimal^®
• At least 2 years’ experience as a NeurOptimal^® Trainer
• Basic and Advanced Certification
• Strong understanding of what NeurOptimal^® is and does and how it differs from other systems (both on a functional and philosophical level) and the ability to communicate this to new clients while respecting Health Canada and FDA guidelines.
• Outstanding customer service skills and ongoing client support
• Having been named on several occasions in the PASS Referral Program
• NeurOptimal^® as sole neurofeedback/brain training modality in own practice
• Mutual synergy and excellent working relations with Zengar^® staff
• Strong work ethic
• Strong written and verbal communication skills
• Self-starter with the ability to work independently in a dynamic fast paced environment
• Excellent time-management and phone skills
• Very comfortable working on a windows platform and troubleshooting when necessary
• Strong organizational skills
• Ability to prioritize multiple projects at once
• Personable and friendly
• Must be fluent in English

Interested?
Please submit your CV to [email protected].

Job Function: Technical Support / Customer Education / Resolution to our End Users
Title: ZenConnect Technician
Reports to: Lead Technical Support Specialist

This is a full-time, work from home opportunity. Schedule: 7am-3pm and 11am-7pm
We are looking for a Montreal-based candidate ideally for team building and training opportunities.

Job Description
The ZenConnect Technician is the first line of technical Support for NeurOptimal^® (NO) users. Our technicians work with clients on a daily basis, providing a white glove level of support, guidance, reassurance and education on the topics of NeurOptimal^® software and all hardware supplied by Zengar^®. Patience, humor and connections are the most vital part of this role, ensuring our clients’ experience during a difficult time (when they need technical support) is an easy and painless one. Speed, efficiency and accuracy are vital components of a ZenConnect technicians work.

Responsibilities
The ZenConnect Technician is responsible for all of the following duties which are performed personally:

• help clients via phone and/or ZenConnect Session (remote assistance currently using Connectwise), phone, email
• see client through to the end, follow up etc
• work together as a group to resolve anything tricky – be available to fellow team members for brainstorming sessions for a tricky case, escalate unresolved tickets
• Follow up on Open cases until resolution
• cover each other during vacation/sick days
• Attend daily tech meetings / huddles
• Report bugs in JIRA
• Learn and follow procedures, bring up ones that need to be defined or refined
• Respond to Tech posts Facebook groups
• provide IT/Support Services to Zengar^® clients and contractors, NO related or other
• Allow new tech hire to shadow you when applicable, train them
• Suggest canned responses for as many situations as possible in Connectwise

Qualifications & Requirements

• Strong W10 skills
• Preference given to those with JIRA, Mercurial repo use and Connectwise experience
• Self-starter with the ability to work independently in a dynamic fast paced environment.
• Meticulous attention to detail
• Excellent time-management and client communication skills.
• Strong written and verbal communication skills.
• outgoing personality and strong interpersonal skills.
• Desire and dedication for a long term professional career
• Ability to notice when something can be done better than it is currently and make suggestions