Non-PASS ZenConnect Technical Support

Monday-Friday, 7am-6pm US Eastern time.

Please note that Zengar® offices are closed on Monday October 12, 2026 for Thanksgiving (Canada).

Important: Please connect to ZenConnect using your NeurOptimal® system

ZenConnect Instructions
ZenConnect Guidelines

Before Connecting:

  • You have 45–60 minutes available.
  • Your NeurOptimal® system is plugged into a power outlet.
  • Your system is connected to high-speed internet (5 Mbps+).
  • Your zAmp is connected to your system.

Wait Time:

  • If you have been waiting in the ZenConnect queue for more than 15 minutes, close the connection and try again.
  • If the problem persists, contact [email protected]

Fee Details:

  • Rate: $160 USD/hour (20-minute minimum charge)
  •  By filling out the form below, you authorize Zengar Institute Inc. to pre-authorize $220 USD on your credit card for this support call only. This is a temporary hold, not a final charge. Once the call is completed, the actual duration of the session will be calculated and billed accordingly.
  • Please note: A new authorization will be required for any future support calls.

PASS Members Receive Unlimited Free Technical Support