Please Note: The Zengar® Main Office and Order Desk will be closed December 23rd – January 3rd for the Holiday Season. ZenConnect will also be closed during this time, however, it will be open with special hours on Dec 27th, Dec 30th, and Jan 3rd from 9am – 5pm (EST). Thank you and have a wonderful Holiday Season!
We thank you for your patience and understanding and look forward to helping you with your NeurOptimal® system.
ATTENTION! Need G-Force or your Sound Settings reset?
A recent Windows update may have knocked them out. Click here for the easy 3 minute fix!
Regular ZenConnect hours are Monday-Friday, 7am-7pm US Eastern time.
If you are a PASS member, please login here and then go to the ZenConnect section.
If you are not a member, you can request ZenConnect support for US$120/hr. Please note, however, that by filling out the below form you are agreeing to allow Zengar Institute Inc. to authorize the payment of $200 to your provided credit card. This payment is NOT final. When your support call is completed your length of service will be calculated and you will be charged at the rate of $120/hour. Thank you.
Please Note: If you are logging in to have recently purchased sessions added to your system this will be a non-billable ZenConnect. The $200 authorization will be voided upon completion of your ZenConnect.
ZenConnect is not available at this time, or we are unable to take anymore ZenConnects for today.
Please reconnect during the hours posted above and one of our technical support specialists will be happy to help.
IMPORTANT ZENCONNECT REQUIREMENT: Please have your laptop connected to electrical power as well as a high-speed internet connection (5Mbps+) prior to connecting with a ZenConnect. Your zAmp should also be connected to the computer. Please schedule sufficient time for your ZenConnect. Regular maintenance of well maintained systems that connect every 1-3 months should take about 10-20 minutes. If you have not connected for a maintenance ZenConnect in over 3 months, your ZenConnect will take longer. Installing a large update or upgrade could take over an hour. The time it takes to diagnose and resolve specific issues varies. If you are waiting in queue for a ZenConnect for longer than 15 minutes, we recommend that you close the connection and try again at a later time at your convenience.