Is G-Force missing after a Windows update? Click here for detailed instructions on how to restore it.
Please Note: our offices, including ZenConnect, will be closed on Tuesday July 1st, 2025, for Canada Day
ZenConnect instructions have been slightly updated. Please click the link below for revised instructions.
ZenConnect Instructions
Requirements:
- Ensure your NeurOptimal® system is connected to a power outlet and a high-speed internet connection (5Mbps+).
- Ensure your zAmp is connected to the computer.
Wait Time:
- If you are waiting in the queue for a ZenConnect session for more than 15 minutes, close the connection and try initiating another session. If the problem persists, contact [email protected].
Fee Details:
- Rate: $160 USD/hour (20-minute minimum charge)
- By filling out the form below, you authorize Zengar Institute Inc. to pre-authorize $220 USD on your credit card for this support call only. This is a temporary hold, not a final charge. Once the call is completed, the actual duration of the session will be calculated and billed accordingly.
- Please note: A new authorization will be required for any future support calls.
