We thank you for your patience and understanding and look forward to helping you with your NeurOptimal® system.

ATTENTION! ZenConnect is currently experiencing interruptions and is offline.

If you have an EMERGENCY situation which requires immediate resolution please contact [email protected].

Please do NOT contact [email protected] for inquires of maintenance or updates.

We apologize for any inconvenience and are working to resolve the problem as quickly as possible.
Thank you for your patience.

The Zengar® Main Office, Order Desk, and ZenConnect will be closing early on Fridays at 1PM EST
for Summer Hours starting June 4th – September 4th. Thank you.

Due to an increased volume of ZenConnects our client queue is full, therefore we will no longer be taking any new ZenConnects for the remainder of the day. We apologize for any inconvenience this will cause. Your patience is appreciated. ZenConnects will resume tomorrow morning (June 10th) at 7AM (EST).

IMPORTANT: NO3.1 Update will be “paused” for the weekend!

At Zengar®, our #1 focus is Client experience.

We’ve recently released a large update for NeurOptimal® (NO3.1). You have been eagerly installing it in masses and we thank you so much for your enthusiasm and excitement! In most cases the upgrade went off without a hitch, however some of you did require tech support. While our dedicated ZenConnect team is normally well equipped to service all our users, the number of people calling in at the same time has created unusually long waits for service.

So, in an effort to continue to be able to offer you the best service and due to this exceptionally high volume of ZenConnects, we will be “pausing” the NO3.1 update release as of 2pm EST today.

We will use this time to get through our queue. It is also very important to us that updates are processed during office hours, in case you end up needing some support. We will re-activate the update process on Monday morning, July 12 @ 7am EST.

We thank you for your patience and understanding as we remain hard at work to make this process as seamless as possible for all of us.

For those of you who have already updated– Enjoy your NO3.1 Sessions! For those who have not, we look forward to delivering it to you next week. 🙂

Regular ZenConnect hours are Monday-Friday, 7am-7pm US Eastern time.

If you are a PASS member, please login here and then go to the ZenConnect section.

If you are not a member, you can request ZenConnect support for US$120/hr. Please note, however, that by filling out the below form you are agreeing to allow Zengar Institute Inc. to authorize the payment of $200 to your provided credit card. This payment is NOT final. When your support call is completed your length of service will be calculated and you will be charged at the rate of $120/hour. Thank you.

Please Note: If you are logging in to have recently purchased sessions added to your system this will be a non-billable ZenConnect. The $200 authorization will be voided upon completion of your ZenConnect.

ZenConnect is not available at this time, or we are unable to take anymore ZenConnects for today.

Please reconnect during the hours posted above and one of our technical support specialists will be happy to help.

ZenConnect is not available at this time, or we are unable to take anymore ZenConnects for today.

Please reconnect during the hours posted above and one of our technical support specialists will be happy to help.