License Transfers: Professional and unlimited Personal (formerly NeuroCARE™ REMOTE) licenses purchased from Zengar Institute Inc. are transferable one time only with the permission of Zengar® and carry a $495 administration fee. Unlimited Personal (formerly NeuroCARE™ REMOTE) licenses will convert to a Personal limited license upon transfer with a 50-session count. Personal Trainer limited licenses currently have no limit on number of transfers and carry a $495 administration fee per transfer.
License Transfers are gifted a 3 month PASS Preview membership. Should there be a remaining PASS membership on the system being transferred then that will override the free PASS Preview (which holds no monetary value). Should the remaining balance of PASS on a transferred system be less than 3 months, then the new owner can choose to waive the remaining balance and commence their PASS Preview immediately upon completion of the transfer.
Please Note: Licenses acquired by way of donation, contest or at a deeply discounted rate are not eligible for transfer. Zengar® reserves the right to refuse transfer to any particular entity or individual. Please check with Zengar® prior to selling your equipment. Any systems as part of a Financing agreement must be paid in full prior to being transferred to a new owner. PASS Enterprise seats are non-transferable with license transfers.
Legacy Equipment or Previous Software Versions: All replacement equipment must be purchased from Zengar Institute Inc. directly (tablet, laptop, encoder). Please note that you must own the latest release of NeurOptimal® software in order to be eligible to purchase replacement laptops/tablets/PASS membership. Software upgrades need to be purchased, so please ensure that you have confirmed the software version you are purchasing as well as the upgrade cost prior to purchasing a used system. Upgrade options can be found here: https://neuroptimal.com/product-category/upgrades/ Previous software versions may not be eligible for technical support as they are too far out of date. As of April 17th, 2020 Zengar® will no longer be able to support v2.
A note about Zengar®’s participation in a private resale of NeurOptimal® equipment: Zengar Institute Inc. will respond regarding a system’s eligibility for transfer and basic technical information to the best of our knowledge, to any potential buyer via email upon request. Zengar Institute Inc. is not responsible for the sale outcome in any manner and assumes no responsibility in the pre and post-sale communication between the buyer and seller or the buyer and Zengar®. The sale and purchase of a used system is a private matter between the buyer and seller; Zengar® will not negotiate, manage, mediate, advise, take part in what-so-ever nor extend any responsibility for the transaction process, its communications and its results.
To submit a License Transfer request, please send the Seller name and Email address as well as the Buyer name and email address to [email protected] and we will send the form in a digital signature format for online completion. Alternately, the form can be found below but must be submitted fully completed by both parties to be accepted.
Disclaimer & Form Download: