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NO-COST TECHNICAL SUPPORT via ZENCONNECT (Value of $160 USD/hour with a minimum of $50 USD): Our goal is to offer the most advanced technical support available to NeurOptimal^® users, requiring minimal technical ability on the part of the Trainer. We do this via ZenConnect. As a PASS member, you have direct access to support simply by clicking on the ZenConnect button in the private PASS area. No appointment (or special knowledge) necessary!

TELEPHONE SUPPORT: We understand that sometimes it’s nice to have a live technician to speak to when a ZenConnect is taking place. Exclusive to PASS members, you have the option to request a telephone call from the technician that is working on your system while the work is taking place.

“Thank you. It all worked out. Love the ZenConnect team. Having a PASS membership is so integral to my business. They always do an incredible job!” - Lori

"A massive shout out to the ZenConnect Team. Service was so fast this morning I almost got whiplash doing a double take of my screen. What we’re done already? Could not have been more than 3 minutes, start to finish. DONE! Thank you, thank you, thank you!" - Doug

EXCLUSIVE FACEBOOK GROUP: Be the first to know! As a PASS member, you gain exclusive access to our PASS Facebook group. Take part in discussions, get inside access to the NeurOptimal^® team, other Trainers, what’s happening behind the scenes…. Essentially, a front row seat to everything NeurOptimal^®! Only available for PASS members.

"Nous travaillons tous seul de façon isolée mais c’est grâce à des personnes comme vous que l’on peut le faire grâce à toute la logistique que vous mettez en place. Merci encore, passez une super journée." - Myriam

"Merci et bravo à toute l’équipe de gérer avec une telle proximité une si grande communauté... vous allez réussir votre challenge...." - Marie

MAINTENANCE CHECKLIST

Here is a list of all the steps that are performed during a routine maintenance checkup.

1. Installing All Windows Updates
   Recommended interval: Every 7 days.
   Installing Windows updates to repair any security flaws that have been discovered and fixing or removing computer bugs. Updates can add new features to your systems and remove outdated ones.
2. Disk Cleanup and Optimization
   Recommended interval: Every 30 days.
   Disk Cleanup helps free up space on your hard disk, creating improved system performance. Hard drive optimization is a preventive maintenance to keep your system from running slow and avoid issues and crashing.
3. Firmware Updates
   Recommended Interval: Firmware updates are not released on a set schedule and can only be verified by going directly to Microsoft Surface firmware website. Download and install the latest firmware updates on the system, which will enable it to operate better and at a faster speed based on the latest development of technology.
4. DISM Scanning
   Recommended interval: Every 30 days.
   The Deployment Image Servicing and Management (DISM) tool is manipulated to scan and restore potential issues within the windows that may impact an operating system.
5. System File Checker (SfC /scannow)
   Recommended interval: Every 30 days.
   SFC scanning will scan all protected system files and replace corrupted files for a healthier system.
6. ESET Antivirus Scan and Configuration
   Recommended interval: Every 30 days.
   Full antivirus scan to search for threats on the system and avoid complications. Verify ESET is configured correctly and does not interfere with NO3.
7. Deleting Sessions from the VAULT in Preparation for Renting
   Techs can assist in clearing and cleaning up the NO3 Vault so that it is ready for renting.
8. Archiving/ Backing up NO3 Sessions from the VAULT
   Techs can assist in archiving or backing up Sessions from a full NO3 vault.
9. In Between Rental Checkup
   Completes system check up for clients who rent out systems. Clients renting out systems to people has increased since the COVID-19 pandemic started.
10. G-Force Reinstall and Sound Settings and Kodi (Media Center) Verification
    G-Force and Kodi are 3rd party applications that interact with NO3. Techs verify that Kodi and G-Force load correctly when NO3 is launched and that sounds settings are configured correctly.

SESSION AND RENTAL LICENSE MANAGEMENT: Using NeurOptimal^® Limited system(s) in your business? Instead of having all of your Sessions loaded onto your system(s) at the time of purchase, we can manage your Sessions for you. This will allow you to pull Sessions from your Session "bank" for each NeurOptimal^® Limited license you have covered under PASS, giving you full control to distribute your Sessions when and to which PASS covered system(s) as needed. You can also switch any of your NeurOptimal^® Unlimited licenses covered by PASS to temporary Limited licenses for rental purposes with unlimited Sessions. This will also enable you to specify optional Session and time limits on the rental license.

LOANER SERVICE: We do our best to assure you receive quality hardware, including extensive testing of your personal hardware prior to delivery. Very rarely, hardware problems may occur, and these always need to be repaired off premises. We know the upheaval this can cause to a business in terms of client cancellation and down time. Exclusive to our PASS members, we have a special loaner service to cover you in the unlikely event your system goes down. Once the need for a loaner is confirmed we will ship it out to you, often on the same day. All we ask members to do is pay for shipping. (PASS Enterprise members receive free shipping).

"My appreciation is huge, that I was able to keep my clients served because of this loaner. My unit is working fine and I am so grateful for your tech support staff. They are terrific." - Gail

ZAMP WARRANTY PROGRAM: Your zAmp comes with a 2-year warranty. Once the 2-year term has expired, PASS members are eligible for our “out of warranty zAmp program” which allows any zAmp repair with a $100 USD deductible and one-way shipping to the Zengar^® repair facility. Zengar^® will then repair the zAmp and arrange for shipping your zAmp back to you.

FREE NEUROPTIMAL^® SOFTWARE UPGRADES: PASS members get all software upgrades to NeurOptimal^® as part of their membership. We even install it for you. No costs, ever!

"Ms. Carol Ann Mahoney kindly answered all questions, and Ms. Karen Ogle & Mr. Hank Johnson patiently helped the upgrade to NO3. This is for them." - Masaki

FREE ESET ANTIVIRUS SECURITY RENEWAL: Since your NeurOptimal^® system is regularly connected to the Internet, whether for licensing, updates, or technical support; the ESET Antivirus is critical in protecting your system against all types of online threats. As a PASS member, the annual ESET Antivirus renewal is free. When you receive a reminder from ESET on your NeurOptimal^® system that your ESET Antivirus is about to expire, simply connect with one of our technicians via a ZenConnect and they will renew the subscription for you, at no cost.

EXCLUSIVE ACCESS TO CONTENT ON OUR WEBSITE: Only PASS members have access to the exclusive PASS section on our website that features content specifically curated with the PASS member in mind. Log in to access ZenConnect services, webinars, videos and a huge variety of forms, documents and resources including the tracking tools, rental contracts, survey, and much more…. In at least 9 different languages!

WEBINARS: Explore our informative webinars in a variety of areas, featuring Dr. Valdeane Brown, the developer of NeurOptimal^®, Dr. Lise Delong, our Director of Education, as well as fellow Trainers who have excelled in an area of NeurOptimal^®.

ACCESS TO VIDEOS: PASS members are offered a library of video recordings that assist them in developing themselves professionally as NeurOptimal^® Trainers.

The NeurOptimal^® Recertification course: This course has been designed to keep the Trainers "in the know" and up to date with the NeurOptimal^® language, philosophy, branding and of course the current system components of NO3. The course was created as a 3-hour "Recertification" to all Trainers that have already completed the 2-day Basic or Advanced NeurOptimal^® Certification courses. Recertification courses are required every 3 years in order to maintain your certification status. PASS members are eligible to receive the Recertification course at no cost.

For PASS members with multiple systems covered by PASS, complimentary recertification is dependent on the number of systems they have covered by PASS and number of certificates they have purchased in the past.

NEUROPTIMAL^® FIND-A-TRAINER LISTING: The Find-a-Trainer page is one of the most frequented pages on our website and can be a great way to build your business. These listings are kept exclusive to PASS members!

NEUROPTIMAL^® REFERRAL SERVICE AND WEBSITE LISTING: Because online visibility is key to promoting any business, our Find-a-Trainer page allows for anyone searching for a NeurOptimal^® Trainer to find you! Whether you are offering Sessions or rentals, simply list your information and even add a video and become instantly visible to a highly targeted audience.

PASS MEMBER REFERRAL PROGRAM: The PASS Member Referral Program is an exclusive rewards initiative for PASS members. When a referral from a PASS member leads to the sale of a NeurOptimal^® system, the referring member becomes eligible to earn ZenPoints. These points can be applied toward future purchases or PASS memberships. Referring just one client could generate enough ZenPoints to cover the cost of a full PASS membership, making it an excellent opportunity to share the benefits of our cutting-edge neurofeedback technology while earning valuable rewards.

"Thanks to being named as a Referral when a friend bought a system, I now have 'free' Pass....the PASS Member Referral fee covers more than the amount of Pass membership, just great!"

DISCOUNTS ON PRODUCTS & CONSUMABLES: PASS members receive a 10% discount on most Zengar^® accessories, replacement parts, courses, and license upgrades from a Limited to an Unlimited license. See exclusions in our Terms and Conditions.

DISCOUNTS ON SESSIONS: All active PASS members receive a 20% discount on Session refills.

DISCOUNTS ON SYSTEMS:

All active PASS members receive a flat discount of $250 USD on a Limited license bundle. PASS Enterprise members receive a flat discount of $1,000 USD on an Unlimited license bundle. To qualify for the Unlimited license bundle discount, the purchaser must be an existing license owner and a PASS Enterprise member. Initial system purchases for new clients are not eligible for PASS discounts. However, a PASS membership can be added to a new system order to take advantage of financing promotions or consumable discounts.

SPECIAL PASS PROMOTIONS: From financing deals to product promotions, to being the first ones to know about any products on “last call”, we always have our PASS members at the top of our minds, coming up with new, innovative and fun ways to make it worthwhile being a member.

WHITE GLOVE CONCIERGE SERVICE: Not sure who to contact for something? We have a team member set to help you through the steps needed to achieve the outcome you are looking for.

PASS COVERAGE PER ADDITIONAL SYSTEM: The PASS membership follows the NeurOptimal^® system. Therefore, if you own multiple systems, you will want to get a PASS membership for each system. We understand that this can get costly the more systems that you own. It is for this reason that once you purchase one PASS membership, each additional PASS membership is at half price. We also offer a PASS Enterprise membership which covers up to 5 systems at a reduced rate per system. Please contact the PASS team to see which option is best for you ([email protected]).