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What payment options are available?

We accept VISA, MasterCard, PayPal, cashier’s check, and electronic funds. Personal checks are not accepted. We generally do not accept institutional POs – please contact Zengar directly for exceptions. Please allow time for paper checks to be received and to clear—which can be up to 26 business days for US banks. We regret that we cannot process an order before payment is received. Please note that any currency exchange or foreign transaction fees associated with this purchase are charged by the credit card issuer directly and not Zengar. These charges can range from 1 – 4%, best to check with your credit card issuer for more information.

The selection of “Split Payment” will allow you to split the total charge over different credit cards (Visa or Mastercard only). Please note that all payments must be completed within 30 days. All charges process immediately, this is not a financing option. Please note that after 5 minutes of inactivity your cart may time out. To reactivate and proceed, please log out of your account completely, then log back in to activate a new session.

When will I receive my order?

Orders are typically shipped from our facilities within 7-10 business days after payment is processed. This time frame does include configuration time (each system is personally configured for each new owner) as well as thorough testing of the system and all components to ensure Quality Control. Shipping time (i.e. the time your order takes to get to you) can vary depending on how long it takes to clear customs. Clients often receive their orders in as little as 7-10 days after leaving our facilities, but it can sometimes take significantly longer. Unfortunately the customs clearance process is 100% out of our control.

As much as we would like to get your new system into your hands as soon as possible, please note that this means we require on average a total of 12-17 days of preparation and shipping time to ensure that orders reach their final destination. As we cannot predict any Customs delays this is solely an approximation. If you have selected a delivery address where you do not permanently reside, then this needs to be taken into consideration. Should the shipment be delayed, any rerouting charges would be the responsibility of the buyer. This includes shipping charges, clearance charges and any applicable taxes.

What shipping charges or options are there?

All of our shipments are sent via FedEx. North American orders for system bundles only do include shipping and the option of Free shipping will show in the checkout process if your order qualifies. Shipping charges vary according to item, destination and service selected. Shipping options are shown in the checkout process and added to the total amount owing. Please note that all Customs & Import duties as well as any other cost associated with package clearance – which have nothing to do with shipping costs – are the responsibility of the purchaser, whether shipping costs are included in the price of the product or not.

I keep getting 'Error 10747 - IP address is invalid'. What do I do?

If you encounter Error 10747 upon checkout it means your IP is unrecognized and creating a fraud alert. You can try from another device, or simply instead select Bank Wire as your payment type and we will send you a payment link to complete the payment.

When you select Bank Wire as your payment method you will receive an email from us with instructions for completing your purchase via Bank Wire – DO NOT FOLLOW THESE STEPS. A separate email will be sent to you via our Order Desk with further instructions for completing your purchase.

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