Please Note: If you are renewing or joining PASS, you MUST own the software license NO3. If you do not, you will need to purchase the UPGRADE prior to joining. Please refer to our Terms and Conditions under PASS: Who is eligible for more information.
NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP
TECHNICAL MAINTENANCE BENEFITS
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE
Learn more about this benefit:
Learn more via video:
NEUROPTIMAL® PASS SUPPORT
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SYSTEM(S) MAINTENANCE
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Learn more via video:
SESSION AND RENTAL LICENSE MANAGEMENT
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LOANER PROGRAM - SYSTEM(S) AND ZAMP(S)
No cost for shipping
Learn more about this benefit:
Learn more via video:
ZAMP WARRANTY PROGRAM
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*Please refer to our Terms & Conditions regarding License Transfers
SOFTWARE BENEFITS
NEUROPTIMAL® UPGRADES
With priority
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FREE ESET ANTIVIRUS SECURITY RENEWAL
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EDUCATIONAL BENEFITS
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT
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RECERTIFICATION COURSE
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Learn more via video:
BUSINESS ESSENTIALS
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE
*PASS Preview requires Basic Certification
Learn more about this benefit:
Learn more via video:
PASS MEMBER REFERRAL PROGRAM
Earn up to $1000 USD on any Unlimited licensed bundle and $250 USD on any Limited licensed bundle!
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10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES
*Excludes Upgrades & Memberships
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20% SESSION DISCOUNT
*Excludes Upgrades & Memberships
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DISCOUNT ON SYSTEMS
Limited Licensed bundles
Unlimited Licensed bundles
*Excludes Upgrades & Memberships
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ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS
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DEDICATED ACCOUNT MANAGER
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PASS COVERAGE PER ADDITIONAL SYSTEM
$44.50 USD/per system
$33.80 USD/per system
Learn more about this benefit:
FREE
3 months access
PASS Preview
NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP1
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE
Learn more about this benefit:
Learn more via video:
NEUROPTIMAL® PASS SUPPORT
Learn more about this benefit:
SYSTEM(S) MAINTENANCE
Learn more about this benefit:
Learn more via video:
SESSION AND RENTAL LICENSE MANAGEMENT
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ZAMP WARRANTY PROGRAM
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*Please refer to our Terms & Conditions regarding License Transfers
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT
Learn more about this benefit:
RECERTIFICATION COURSE
Learn more about this benefit:
Learn more via video:
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE
*PASS Preview requires Basic Certification
Learn more about this benefit:
Learn more via video:
PASS MEMBER REFERRAL PROGRAM
Earn up to $1000 USD on any Unlimited licensed bundle and $250 USD on any Limited licensed bundle!
Learn more about this benefit:
10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES
*Excludes Upgrades & Memberships
Learn more about this benefit:
20% SESSION DISCOUNT
*Excludes Upgrades & Memberships
Learn more about this benefit:
ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS
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DEDICATED ACCOUNT MANAGER
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$89
per month or $995 USD per year
PASS
NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP 1
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE
Learn more about this benefit:
Learn more via video:
NEUROPTIMAL® PASS SUPPORT
Learn more about this benefit:
SYSTEM(S) MAINTENANCE
Learn more about this benefit:
Learn more via video:
SESSION AND RENTAL LICENSE MANAGEMENT
Learn more about this benefit:
ZAMP WARRANTY PROGRAM
Learn more about this benefit:
*Please refer to our Terms & Conditions regarding License Transfers
NEUROPTIMAL® UPGRADES
With priority
Learn more about this benefit:
FREE ESET ANTIVIRUS SECURITY RENEWAL
Learn more about this benefit:
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT
Learn more about this benefit:
RECERTIFICATION COURSE
Learn more about this benefit:
Learn more via video:
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE
*PASS Preview requires Basic Certification
Learn more about this benefit:
Learn more via video:
PASS MEMBER REFERRAL PROGRAM
Earn up to $1000 USD on any Unlimited licensed bundle and $250 USD on any Limited licensed bundle!
Learn more about this benefit:
10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES
*Excludes Upgrades & Memberships
Learn more about this benefit:
20% SESSION DISCOUNT
*Excludes Upgrades & Memberships
Learn more about this benefit:
ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS
Learn more about this benefit:
DEDICATED ACCOUNT MANAGER
Learn more about this benefit:
$169
per month or $1995 USD per year
PASS Enterprise
NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP Up to 5 systems
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE
Learn more about this benefit:
Learn more via video:
NEUROPTIMAL® PASS SUPPORT
Learn more about this benefit:
SYSTEM(S) MAINTENANCE
Learn more about this benefit:
Learn more via video:
SESSION AND RENTAL LICENSE MANAGEMENT
Learn more about this benefit:
LOANER PROGRAM - SYSTEM(S) AND ZAMP(S)
No cost for shipping
Learn more about this benefit:
Learn more via video:
ZAMP WARRANTY PROGRAM
Learn more about this benefit:
*Please refer to our Terms & Conditions regarding License Transfers
NEUROPTIMAL® UPGRADES
With priority
Learn more about this benefit:
FREE ESET ANTIVIRUS SECURITY RENEWAL
Learn more about this benefit:
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT
Learn more about this benefit:
RECERTIFICATION COURSE
Learn more about this benefit:
Learn more via video:
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE
*PASS Preview requires Basic Certification
Learn more about this benefit:
Learn more via video:
PASS MEMBER REFERRAL PROGRAM
Earn up to $1000 USD on any Unlimited licensed bundle and $250 USD on any Limited licensed bundle!
Learn more about this benefit:
10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES
*Excludes Upgrades & Memberships
Learn more about this benefit:
20% SESSION DISCOUNT
*Excludes Upgrades & Memberships
Learn more about this benefit:
DISCOUNT ON SYSTEMS
Limited Licensed bundles
Unlimited Licensed bundles
*Excludes Upgrades & Memberships
Learn more about this benefit:
ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS
Learn more about this benefit:
DEDICATED ACCOUNT MANAGER
Learn more about this benefit:
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE
*PASS Preview requires Basic Certification
Learn more about this benefit:
Learn more via video:
PASS MEMBER REFERRAL PROGRAM
Earn up to $1000 USD on any Unlimited licensed bundle and $250 USD on any Limited licensed bundle!
Learn more about this benefit:
10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES
*Excludes Upgrades & Memberships
Learn more about this benefit:
20% SESSION DISCOUNT
*Excludes Upgrades & Memberships
Learn more about this benefit:
DISCOUNT ON SYSTEMS
Limited Licensed bundles
Unlimited Licensed bundles
*Excludes Upgrades & Memberships
Learn more about this benefit:
ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS
Learn more about this benefit:
DEDICATED ACCOUNT MANAGER
Learn more about this benefit:
PASS COVERAGE PER ADDITIONAL SYSTEM
$44.50 USD/per system
$33.80 USD/per system
Learn more about this benefit:
ZenConnect Info
×NO-COST TECHNICAL SUPPORT via ZENCONNECT (Value of $160 USD/hour with a minimum of $50 USD): Our goal is to offer the most advanced technical support available to NeurOptimal® users, requiring minimal technical ability on the part of the Trainer. We do this via ZenConnect. As a PASS member, you have direct access to support simply by clicking on the ZenConnect button in the private PASS area. No appointment (or special knowledge) necessary!
TELEPHONE SUPPORT: We understand that sometimes it’s nice to have a live technician to speak to when a ZenConnect is taking place. Exclusive to PASS members, you have the option to request a telephone call from the technician that is working on your system while the work is taking place.
Zenconnect Video
×Hear how the ZenConnect Team ensures efficient and dedicated support.
דThank you. It all worked out. Love the ZenConnect team. Having a PASS membership is so integral to my business. They always do an incredible job!” - Lori
"A massive shout out to the ZenConnect Team. Service was so fast this morning I almost got whiplash doing a double take of my screen. What we’re done already? Could not have been more than 3 minutes, start to finish. DONE! Thank you, thank you, thank you!" - Doug
NeurOptimal® PASS Support
×EXCLUSIVE FACEBOOK GROUP: Be the first to know! As a PASS member, you gain exclusive access to our PASS Facebook group. Take part in discussions, get inside access to the NeurOptimal® team, other Trainers, what’s happening behind the scenes…. Essentially, a front row seat to everything NeurOptimal®! Only available for PASS members.
Hear from some clients how the NO3 Facebook Support Group helped support them!
×"Nous travaillons tous seul de façon isolée mais c’est grâce à des personnes comme vous que l’on peut le faire grâce à toute la logistique que vous mettez en place. Merci encore, passez une super journée." - Myriam
"Merci et bravo à toute l’équipe de gérer avec une telle proximité une si grande communauté... vous allez réussir votre challenge...." - Marie
Maintenance Info
×MAINTENANCE CHECKLIST
Here is a list of all the steps that are performed during a routine maintenance checkup.
-
Installing All Windows Updates
Recommended interval: Every 7 days.
Installing Windows updates to repair any security flaws that have been discovered and fixing or removing computer bugs. Updates can add new features to your systems and remove outdated ones. -
Disk Cleanup and Optimization
Recommended interval: Every 30 days.
Disk Cleanup helps free up space on your hard disk, creating improved system performance. Hard drive optimization is a preventive maintenance to keep your system from running slow and avoid issues and crashing. -
Firmware Updates
Recommended Interval: Firmware updates are not released on a set schedule and can only be verified by going directly to Microsoft Surface firmware website. Download and install the latest firmware updates on the system, which will enable it to operate better and at a faster speed based on the latest development of technology. -
DISM Scanning
Recommended interval: Every 30 days.
The Deployment Image Servicing and Management (DISM) tool is manipulated to scan and restore potential issues within the windows that may impact an operating system. -
System File Checker (SfC /scannow)
Recommended interval: Every 30 days.
SFC scanning will scan all protected system files and replace corrupted files for a healthier system. -
ESET Antivirus Scan and Configuration
Recommended interval: Every 30 days.
Full antivirus scan to search for threats on the system and avoid complications. Verify ESET is configured correctly and does not interfere with NO3. -
Deleting Sessions from the VAULT in Preparation for Renting
Techs can assist in clearing and cleaning up the NO3 Vault so that it is ready for renting. -
Archiving/ Backing up NO3 Sessions from the VAULT
Techs can assist in archiving or backing up Sessions from a full NO3 vault. -
In Between Rental Checkup
Completes system check up for clients who rent out systems. Clients renting out systems to people has increased since the COVID-19 pandemic started. -
G-Force Reinstall and Sound Settings and Kodi (Media Center)
Verification
G-Force and Kodi are 3rd party applications that interact with NO3. Techs verify that Kodi and G-Force load correctly when NO3 is launched and that sounds settings are configured correctly.
Discover the benefits of System Maintenance!
×Session and Rental
×SESSION AND RENTAL LICENSE MANAGEMENT: Using NeurOptimal® Limited system(s) in your business? Instead of having all of your Sessions loaded onto your system(s) at the time of purchase, we can manage your Sessions for you. This will allow you to pull Sessions from your Session "bank" for each NeurOptimal® Limited license you have covered under PASS, giving you full control to distribute your Sessions when and to which PASS covered system(s) as needed. You can also switch any of your NeurOptimal® Unlimited licenses covered by PASS to temporary Limited licenses for rental purposes with unlimited Sessions. This will also enable you to specify optional Session and time limits on the rental license.
Loaner Program
×LOANER SERVICE: We do our best to assure you receive quality hardware, including extensive testing of your personal hardware prior to delivery. Very rarely, hardware problems may occur, and these always need to be repaired off premises. We know the upheaval this can cause to a business in terms of client cancellation and down time. Exclusive to our PASS members, we have a special loaner service to cover you in the unlikely event your system goes down. Once the need for a loaner is confirmed we will ship it out to you, often on the same day. All we ask members to do is pay for shipping. (PASS Enterprise members receive free shipping).
Discover the power of the NeurOptimal® Loaner PASS Member Benefit!
×Hear from one of our clients in the United States about the benefits of a Loaner!
×"My appreciation is huge, that I was able to keep my clients served because of this loaner. My unit is working fine and I am so grateful for your tech support staff. They are terrific." - Gail
zAmp Warrranty Info
×ZAMP WARRANTY PROGRAM: Your zAmp comes with a 2-year warranty. Once the 2-year term has expired, PASS members are eligible for our “out of warranty zAmp program” which allows any zAmp repair with a $100 USD deductible and one-way shipping to the Zengar® repair facility. Zengar® will then repair the zAmp and arrange for shipping your zAmp back to you.
Upgrade Info
×FREE NEUROPTIMAL® UPGRADES: PASS members get all upgrades to NeurOptimal® as part of their membership. We even install it for you. No costs, ever!
Hear from one of our clients in Tokyo about support through an upgrade!
×"Ms. Carol Ann Mahoney kindly answered all questions, and Ms. Karen Ogle & Mr. Hank Johnson patiently helped the upgrade to NO3. This is for them." - Masaki
ESET Antivirus Info
×FREE ESET ANTIVIRUS SECURITY RENEWAL: Since your NeurOptimal® system is regularly connected to the Internet, whether for licensing, updates, or technical support; the ESET Antivirus is critical in protecting your system against all types of online threats. As a PASS member, the annual ESET Antivirus renewal is free. When you receive a reminder from ESET on your NeurOptimal® system that your ESET Antivirus is about to expire, simply connect with one of our technicians via a ZenConnect and they will renew the subscription for you, at no cost.
Access Educational Benefits
×EXCLUSIVE ACCESS TO CONTENT ON OUR WEBSITE: Only PASS
members have access to the exclusive PASS section on our website that
features content specifically curated with the PASS member in mind. Log
in to access ZenConnect services, webinars, videos and a huge variety of
forms, documents and resources including the tracking tools, rental
contracts, survey, and much more…. In at least 9 different languages!
WEBINARS: Explore our informative webinars in a variety
of areas, featuring Dr. Valdeane Brown, the developer of
NeurOptimal®, Dr. Lise Delong, our Director of Education, as
well as fellow Trainers who have excelled in an area of
NeurOptimal®.
ACCESS TO VIDEOS: PASS members are offered a library of
video recordings that assist them in developing themselves
professionally as NeurOptimal® Trainers.
Recertification Course Info
×The NeurOptimal® Recertification course:
This course has been designed to keep the Trainers "in the know" and up
to date with the NeurOptimal® language, philosophy, branding
and of course the current system components of NO3. The course was
created as a 3-hour "Recertification" to all Trainers that have already
completed the 2-day Basic or Advanced NeurOptimal®
Certification courses. Recertification courses are required every 3 years
in order to maintain your certification status. PASS members are
eligible to receive the Recertification course at no cost.
For PASS members with multiple systems covered by PASS, complimentary
recertification is dependent on the number of systems they have covered
by PASS and number of certificates they have purchased in the past.
Recertification Course Video
×Find-a-Trainer Info
×NEUROPTIMAL® FIND-A-TRAINER LISTING: The
Find-a-Trainer page
is one of the most frequented pages on our website and can be a great
way to build your business. These listings are kept exclusive to PASS
members!
NEUROPTIMAL® REFERRAL SERVICE AND WEBSITE LISTING:
Because online visibility is key to promoting any business, our
Find-a-Trainer page allows for anyone searching for a NeurOptimal®
Trainer to find you! Whether you are offering Sessions or rentals,
simply list your information and even add a video and become instantly
visible to a highly targeted audience.
Discover the benefits of our Find a Trainer page!
×Referral Info
×PASS MEMBER REFERRAL PROGRAM: The PASS Member Referral Program is a referral rewards program offered exclusively to PASS members. When any PASS member’s referral results in the sale of a NeurOptimal® system, s/he becomes eligible for a generous commission. This can be a great way to earn extra income and spread the word about our remarkable neurofeedback technology. Commission from placing just one NeurOptimal® system could cover the cost of a PASS membership!
Hear from a client how the PASS Member Referral Program worked for them!
×"Thanks to being named as a Referral when a friend bought a system, I now have 'free' Pass....the PASS Member Referral fee covers more than the amount of Pass membership, just great!"
10% Discount
×DISCOUNTS ON PRODUCTS & CONSUMABLES: PASS Members benefit from discounts on most Zengarl® accessories, replacement parts and courses. See exclusions in our Terms and Conditions.
20% Discount
×DISCOUNTS ON SESSIONS: All Active PASS members receive a 20% discount on Session refills.
Discounts on Systems
×DISCOUNTS ON SYSTEMS: All active PASS members receive a flat discount of $250 USD on a Limited licensed bundle.
All PASS Enterprise members receive a flat discount of $1,000 USD on an Unlimited licensed bundle (must be an existing licensed owner and a PASS Enterprise member to qualify).
Special Promotions
×SPECIAL PASS PROMOTIONS: From financing deals to product promotions, to being the first ones to know about any products on “last call”, we always have our PASS members at the top of our minds, coming up with new, innovative and fun ways to make it worthwhile being a member.
Dedicated Account Manager Info
×WHITE GLOVE CONCIERGE SERVICE: Not sure who to contact for something? We have a team member set to help you through the steps needed to achieve the outcome you are looking for.
PASS Coverage Info
×PASS COVERAGE PER ADDITIONAL SYSTEM: The PASS membership follows the NeurOptimal® system. Therefore, if you own multiple systems, you will want to get a PASS membership for each system. We understand that this can get costly the more systems that you own. It is for this reason that once you purchase one PASS membership, each additional PASS membership is at half price. We also offer a PASS Enterprise membership which covers up to 5 systems at a reduced rate per system. Please contact the PASS team to see which option is best for you ([email protected]).
