PASS Memberships

PASS - Single System Coverage

When you join PASS you join a strong and happy community that is here for each other and for the mission of providing brain training for everyone. Trainers and personal users need support and PASS is the single best resource to assist you when using your NeurOptimal® system. Its primary aim is to educate you with information and webinars, connect you with others in the community through our Facebook groups, and keep your system running smoothly and avoid down time with our NO COST Technical Support.

Annual
Monthly
Annual add'l system
Monthly add'l system

PASS Annual

USD $995.00/Year

Select Options
  • 2 years - $1691.50 (15% off - $845.75/year)
  • 3 Years - $2238.75 (25% off - $746.25/year)

PASS Monthly

USD $89.00/Month

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  • No Annual Discount

PASS Yearly Additional System

USD $497.50/Year

Select Options

Please note: You must have a active PASS membership to purchase an additional system

  • 2 Years - $845.75 (15% off - $422.88/year)
  • 3 Years - $1120 (25% off - $373/year)

PASS Monthly Additional System

USD $44.50/Month

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Please note: You must have a active PASS membership to purchase an additional system

  • No Annual Discount

PASS Enterprise - Multiple System Coverage

Enjoy the management of a single membership covering all your systems; one renewal date, one price and significant savings per system. PASS Enterprise has been streamlined for the professional trainer with multiple NeurOptimal® systems. The coverage is fully scalable to support your growing business and includes business-centric benefits such as Session management of rental systems and no hassle loaner systems to keep your ship sailing smoothly.

Annual
Monthly
Annual add'l system
Monthly add'l system

PASS Enterprise Annual

USD $1,995.00/Year

Select Options
  • 2 Years - $3391.50 (15% off - $1695.75/year)
  • 3 Years - $4488.75 (25% off - $1496.25/year)

PASS Enterprise Monthly

USD $169.00/Month

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  • No Annual Discount

PASS Enterprise Yearly Additional System

USD $400.00/Year

Select Options

Please note: You must have a active PASS membership to purchase an additional system

  • 2 Years - $680 (15% off - $340/year)
  • 3 Years - $900 (25% off - $300/year)

PASS Enterprise Monthly Additional System

USD $33.80/Month

Select Options

Please note: You must have a active PASS membership to purchase an additional system

  • No Annual Discount

Billing & Shipping FAQs

What payment options are available? +

We accept VISA, MasterCard, PayPal, cashier’s check, and bank wire. We generally do not accept institutional POs – please contact Zengar® directly for exceptions. Please allow time for paper checks to be received and to clear—which can be up to 26 business days for US banks. We regret we cannot process an order before payment is received. Please note that any currency exchange or foreign transaction fees associated with your purchase is charged by the credit card issuer directly and not Zengar®. These charges can range from 1 – 4%. Any card registered outside of Canada may be susceptible to this, it is best to check with your credit card issuer for more information. The selection of “Split Payment” will allow you to split the total charge over different credit cards (Visa or Mastercard only). Please note that all payments must be completed within 14 days. All charges process immediately, this is not a financing option. Please note that after 5 minutes of inactivity your cart may time out. To reactivate and proceed, please log out of your account completely, then log back in to activate a new session.

When will I receive my order? +

Orders are typically shipped from our facilities within 7-10 business days after payment is processed. This time frame does include configuration time (each system is personally configured for each new owner) as well as thorough testing of the system and all components to ensure Quality Control. Shipping time (i.e. the time your order takes to get to you) can vary depending on how long it takes to clear customs. Clients often receive their orders in as little as 7-10 days after leaving our facilities, but it can sometimes take significantly longer. Unfortunately the customs clearance process is 100% out of our control. .

What shipping charges or options are there? +

All our shipments are sent via FedEx. The option of Free shipping will show in the checkout process if your order qualifies (above $299USD). Shipping charges vary according to item, destination and service selected. Shipping options are shown in the checkout process and are added to the total amount owing. Please note that all Customs & Import duties as well as any other cost associated with package clearance – which have nothing to do with shipping costs – are the responsibility of the purchaser, whether shipping costs are included in the price of the product or not.

DISCOVER MORE FAQS

With the Price Protection Policy, Zengar® guarantees the purchase price of your new NeurOptimal® system. This means that if the website advertised price for your system drops within 90 days of your purchase date, Zengar® will refund the difference between what you paid for the qualifying product, and the new advertised price.

This policy only applies to new system bundle (hardware and NeurOptimal® software license in a bundle sale) or replacement system sales, with the same technical specifications as the lower advertised product (ie. same accessories, computer type/make/ model/ specs, and purchase terms, etc). Promotional coupons are excluded from the calculation. This policy only applies to systems purchased after April 16th 2020.

To qualify you must contact Zengar® and request an application of the price protection policy during the price drop period to inquire as to your eligibility. Zengar® will then review your case. Please note that no retroactive request will be eligible.

Discover innovation, support, and community with PASS

Technical Support

Receive regular maintenance and unlimited at no cost technical support from our ZenConnect team. No appointment necessary!

Grow Your Business

Grow Your Business Get access to business essentials, including a 10% discount on most products and consumables, advantageous financing terms, and special promotions.

Community

Find help and support from real life users and Trainers 24/7 in our PASS Support Group on Facebook.

Find a Trainer Listing

Become instantly visible to a highly targeted audience on our Find a Trainer Page. These listings are kept exclusive to PASS members!

Peace of Mind

With unlimited technical support, you can be assured that your system will run smoothly for as long as possible.

Rental Management

With PASS, managing your Session bank has never been easier! Allocate and distribute Sessions as you see fit!

Access to Loaner Systems

We have a special loaner service to cover you in the unlikely event your system goes down, so you can keep seeing clients and keep things moving.

Referral Program

Get acknowledged for introducing NeurOptimal® to someone who needs it and earn a generous commission off the resulting sale!

Complimentary NeurOptimal® Upgrades

PASS members get all upgrades to NeurOptimal® as part of their membership. We even install it for you. No costs, ever!

Discounts

Keep your brain training on track with 20% off Session refills!

FREE TECHNICAL SUPPORT via ZENCONNECT (Value of $160 USD/hour): Our goal is to offer the most advanced technical support available to NeurOptimal® users, requiring minimal technical ability on the part of the Trainer.

TELEPHONE SUPPORT: We understand that sometimes it’s nice to have a live technician to speak to when a ZenConnect is taking place. Exclusive to PASS members, you have the option to request a telephone call from the technician that is working on your system while the work is taking place.

DISCOUNTS ON PRODUCTS & CONSUMABLES: Our valued PASS members enjoy discounts on most Zengar® accessories, replacement parts, courses and more.

EXCLUSIVE FACEBOOK GROUP: Be the first to know! As a PASS member, you gain exclusive access to our PASS Facebook group. Take part in discussions, get inside access to the NeurOptimal® team, other Trainers, what’s happening behind the scenes…. Essentially, a front row seat to everything NeurOptimal®! Only available for PASS members.

“Nous travaillons tous seul de façon isolée mais c’est grâce à des personnes comme vous que l’on peut le faire grâce à toute la logistique que vous mettez en place. Merci encore, passez une super journée.” – Myriam


“Merci et bravo à toute l’équipe de gérer avec une telle proximité une si grande communauté… vous allez réussir votre challenge….” – Marie

NEUROPTIMAL® FIND-A-TRAINER LISTING: The Find-a-Trainer-page is one of the most frequented pages on our website and can be a great way to build your business. These listings are kept exclusive to PASS members!

NEUROPTIMAL® REFERRAL SERVICE AND WEBSITE LISTING: Because online visibility is key to promoting any business, our Find-a-Trainer page allows for anyone searching for a NeurOptimal® Trainer to find you! Whether you are offering Sessions or rentals, simply list your information and even add a video and become instantly visible to a highly targeted audience.

PERSONAL SESSION BANK AND RENTAL LICENSE MANAGEMENT: Using NeurOptimal® Limited system(s) in your business? Instead of having all of your Sessions loaded onto your system(s) at the time of purchase, we can manage your Sessions for you. This will allow you to pull Sessions from your Session “bank” for each NeurOptimal® NO3 Limited system you have covered under PASS, giving you full control to distribute your Sessions when and to which PASS covered system(s) as needed. You can also switch any of your NeurOptimal® NO3 Unlimited systems covered by PASS to temporary Limited licenses for rental purposes with unlimited Sessions. This will also enable you to specify optional Session and time limits on the rental license.

LOANER SERVICE: We do our best to assure you receive quality hardware, including extensive testing of your personal hardware prior to delivery. Very rarely, hardware problems may occur, and these always need to be repaired off premises. We know the upheaval this can cause to a business in terms of client cancellation and down time. Exclusive to our PASS members, we have a special loaner service to cover you in the unlikely event your system goes down. Once the need for a loaner is confirmed we will ship it out to you, often on the same day. All we ask members to do is pay for shipping. (PASS Enterprise members receive free shipping).

PASS MEMBER REFERRAL PROGRAM: The PASS Member Referral Program is a referral rewards program offered exclusively to PASS members. When any PASS member’s referral results in the sale of a NeurOptimal® system, s/he becomes eligible for a generous commission. This can be a great way to earn extra income and spread the word about our remarkable neurofeedback technology. Commission from placing just one NeurOptimal® system could cover the cost of a full PASS membership!

“Thanks to being named as a Referral when a friend bought a system, I now have ‘free’ Pass….the PASS Member Referral fee covers more than the amount of Pass membership, just great!”

“Ms. Carol Ann Mahoney kindly answered all questions, and Ms. Karen Ogle & Mr. Hank Johnson patiently helped the upgrade to NO3. This is for them.” – Masaki

NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP

TECHNICAL MAINTENANCE BENEFITS

UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE

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NEUROPTIMAL® PASS SUPPORT

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SYSTEM(S) MAINTENANCE

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SESSION AND RENTAL LICENSE MANAGEMENT

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LOANER PROGRAM - SYSTEM(S) AND ZAMP(S)

No cost for shipping

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ZAMP WARRANTY PROGRAM

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*Please refer to our Terms & Conditions regarding License Transfers

SOFTWARE BENEFITS

NEUROPTIMAL® UPGRADES

With priority

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FREE ESET ANTIVIRUS SECURITY RENEWAL

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EDUCATIONAL BENEFITS

ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT

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RECERTIFICATION COURSE

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BUSINESS ESSENTIALS

FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE

*PASS Preview requires Basic Certification

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PASS MEMBER REFERRAL PROGRAM

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10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES

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20% SESSION DISCOUNT

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DISCOUNT ON SYSTEMS

Limited Licensed bundles

Unlimited Licensed bundles

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ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS

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DEDICATED ACCOUNT MANAGER

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PASS COVERAGE PER ADDITIONAL SYSTEM

$44.50 USD/per system

$33.80 USD/per system

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FREE

3 months access

PASS Preview

Included with the purchase of any NeurOptimal® Bundle

NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP1

TECHNICAL MAINTENANCE BENEFITS
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE

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Learn more via video:

What clients are saying:

NEUROPTIMAL® PASS SUPPORT

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What clients are saying:

SYSTEM(S) MAINTENANCE

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Learn more via video:

SESSION AND RENTAL LICENSE MANAGEMENT

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LOANER PROGRAM - SYSTEM(S) AND ZAMP(S)

No cost for shipping

Learn more about this benefit:

Learn more via video:

What clients are saying:

ZAMP WARRANTY PROGRAM

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*Please refer to our Terms & Conditions regarding License Transfers

SOFTWARE BENEFITS
NEUROPTIMAL® UPGRADES

With priority

Learn more about this benefit:

What clients are saying:

FREE ESET ANTIVIRUS SECURITY RENEWAL

Learn more about this benefit:

EDUCATIONAL BENEFITS
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT

Learn more about this benefit:

RECERTIFICATION COURSE

Learn more about this benefit:

Learn more via video:

BUSINESS ESSENTIALS
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE

*PASS Preview requires Basic Certification

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Learn more via video:

PASS MEMBER REFERRAL PROGRAM

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What clients are saying:

10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES

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20% SESSION DISCOUNT

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DISCOUNT ON SYSTEMS

Limited Licensed bundles

Unlimited Licensed bundles

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ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS

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DEDICATED ACCOUNT MANAGER

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PASS COVERAGE PER ADDITIONAL SYSTEM

$44.50 USD/per system

$33.80 USD/per system

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CHOOSE YOUR SYSTEM

$89

per month or $995 USD per year

PASS

Join Now

NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP 1

TECHNICAL MAINTENANCE BENEFITS
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE

Learn more about this benefit:

Learn more via video:

What clients are saying:

NEUROPTIMAL® PASS SUPPORT

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What clients are saying:

SYSTEM(S) MAINTENANCE

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Learn more via video:

SESSION AND RENTAL LICENSE MANAGEMENT

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LOANER PROGRAM - SYSTEM(S) AND ZAMP(S)

No cost for shipping

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Learn more via video:

What clients are saying:

ZAMP WARRANTY PROGRAM

Learn more about this benefit:

*Please refer to our Terms & Conditions regarding License Transfers

SOFTWARE BENEFITS
NEUROPTIMAL® UPGRADES

With priority

Learn more about this benefit:

What clients are saying:

FREE ESET ANTIVIRUS SECURITY RENEWAL

Learn more about this benefit:

EDUCATIONAL BENEFITS
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT

Learn more about this benefit:

RECERTIFICATION COURSE

Learn more about this benefit:

Learn more via video:

BUSINESS ESSENTIALS
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE

*PASS Preview requires Basic Certification

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Learn more via video:

PASS MEMBER REFERRAL PROGRAM

Learn more about this benefit:

What clients are saying:

10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES

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20% SESSION DISCOUNT

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DISCOUNT ON SYSTEMS

Limited Licensed bundles

Unlimited Licensed bundles

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ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS

Learn more about this benefit:

DEDICATED ACCOUNT MANAGER

Learn more about this benefit:

PASS COVERAGE PER ADDITIONAL SYSTEM

$44.50 USD/per system

$33.80 USD/per system

Learn more about this benefit:

JOIN NOW

$169

per month or $1995 USD per year

PASS Enterprise

Join Now

NUMBER OF SYSTEMS COVERED UNDER THE MEMBERSHIP Up to 5 systems

TECHNICAL MAINTENANCE BENEFITS
UNLIMITED TECHNICAL SUPPORT VIA ZENCONNECT & PHONE

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Learn more via video:

What clients are saying:

NEUROPTIMAL® PASS SUPPORT

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What clients are saying:

SYSTEM(S) MAINTENANCE

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SESSION AND RENTAL LICENSE MANAGEMENT

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LOANER PROGRAM - SYSTEM(S) AND ZAMP(S)

No cost for shipping

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Learn more via video:

What clients are saying:

ZAMP WARRANTY PROGRAM

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*Please refer to our Terms & Conditions regarding License Transfers

SOFTWARE BENEFITS
NEUROPTIMAL® UPGRADES

With priority

Learn more about this benefit:

What clients are saying:

FREE ESET ANTIVIRUS SECURITY RENEWAL

Learn more about this benefit:

EDUCATIONAL BENEFITS
ACCESS TO WEBINARS, DOCUMENTS, VIDEOS AND EXCLUSIVE CONTENT

Learn more about this benefit:

RECERTIFICATION COURSE

Learn more about this benefit:

Learn more via video:

BUSINESS ESSENTIALS
FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE

*PASS Preview requires Basic Certification

Learn more about this benefit:

Learn more via video:

PASS MEMBER REFERRAL PROGRAM

Learn more about this benefit:

What clients are saying:

10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES

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20% SESSION DISCOUNT

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DISCOUNT ON SYSTEMS

Limited Licensed bundles

Unlimited Licensed bundles

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ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS

Learn more about this benefit:

DEDICATED ACCOUNT MANAGER

Learn more about this benefit:

FIND A TRAINER PAGE LISTING WITH TRAINER VIDEO FEATURE

*PASS Preview requires Basic Certification

Learn more about this benefit:

Learn more via video:

PASS MEMBER REFERRAL PROGRAM

Learn more about this benefit:

What clients are saying:

10% DISCOUNT ON MOST PRODUCTS AND CONSUMABLES

Learn more about this benefit:

20% SESSION DISCOUNT

Learn more about this benefit:

DISCOUNT ON SYSTEMS

Limited Licensed bundles

Unlimited Licensed bundles

Learn more about this benefit:

ADVANTAGEOUS FINANCING TERMS & SPECIAL PROMOTIONS

Learn more about this benefit:

DEDICATED ACCOUNT MANAGER

Learn more about this benefit:

PASS COVERAGE PER ADDITIONAL SYSTEM

$44.50 USD/per system

$33.80 USD/per system

Learn more about this benefit:

JOIN NOW