Non-PASS ZenConnect Technical Support

Monday-Friday, 7am-7pm US Eastern time.

Is G-Force missing after a Windows update? Click here for detailed instructions on how to restore it.

Please note that Zengar® offices are closed on Monday May 18, 2026 for Victoria Day(Canada).

ZenConnect instructions have been slightly updated. Please click the link below for revised instructions.

ZenConnect Instructions
ZenConnect Guidelines

Requirements:

  • Please ensure you have at least 45–60 minutes available for your ZenConnect Session.
  • Ensure your NeurOptimal® system is connected to a power outlet and a high-speed internet connection (5Mbps+).
  • Ensure your zAmp is connected to the computer.

Wait Time:

  • If you are waiting in the queue for a ZenConnect session for more than 15 minutes, close the connection and try initiating another session. If the problem persists, contact [email protected].

Fee Details:

  • Rate: $160 USD/hour (20-minute minimum charge)
  •  By filling out the form below, you authorize Zengar Institute Inc. to pre-authorize $220 USD on your credit card for this support call only. This is a temporary hold, not a final charge. Once the call is completed, the actual duration of the session will be calculated and billed accordingly.
  • Please note: A new authorization will be required for any future support calls.

PASS Members Receive Unlimited Free Technical Support