ATTENTION! ZenConnect is currently experiencing interruptions and is offline.
If you have an EMERGENCY situation which requires immediate resolution please contact [email protected].
Please do NOT contact [email protected] for inquires of maintenance or updates.
We apologize for any inconvenience and are working to resolve the problem as quickly as possible.
Thank you for your patience.
Please note that our offices, including ZenConnect,will be closed on Thursday, November 23, and Friday, November 24, 2023, for Thanksgiving (USA).
Veuillez noter que nos bureaux, y compris ZenConnect, seront fermés le jeudi 23 novembre et le vendredi 24 novembre 2023 pour l’Action de grâces (États-Unis).
Due to an increased volume of ZenConnects our client queue is full, therefore we will no longer be taking any new ZenConnects for the remainder of the day. We apologize for any inconvenience this will cause. Your patience is appreciated. ZenConnects will resume tomorrow morning (June 1oth) at 7AM (EST).
IMPORTANT: NO3.1 Update will be “paused” for the weekend!
At Zengar®, our #1 focus is Client experience.
We’ve recently released a large update for NeurOptimal® (NO3.1). You have been eagerly installing it in masses and we thank you so much for your enthusiasm and excitement! In most cases the upgrade went off without a hitch, however some of you did require tech support. While our dedicated ZenConnect team is normally well equipped to service all our users, the number of people calling in at the same time has created unusually long waits for service.
So, in an effort to continue to be able to offer you the best service and due to this exceptionally high volume of ZenConnects, we will be “pausing” the NO3.1 update release as of 2pm EST today.
We will use this time to get through our queue. It is also very important to us that updates are processed during office hours, in case you end up needing some support. We will re-activate the update process on Monday morning, July 12 @ 7am EST.
We thank you for your patience and understanding as we remain hard at work to make this process as seamless as possible for all of us.
For those of you who have already updated– Enjoy your NO3.1 Sessions! For those who have not, we look forward to delivering it to you next week. 🙂
ZenConnect is available Monday through Friday, 7am-7pm, US East Coast Time.
If you are renting a system from a NeurOptimal® trainer which you know to be covered by PASS, please fill out the form below and continue on. If the system is not covered by PASS, you will need to contact your trainer for technical support.