We thank you for your patience and understanding and look forward to helping you with your NeurOptimal® system.

ATTENTION! ZenConnect is currently experiencing interruptions and is offline.

If you have an EMERGENCY situation which requires immediate resolution please contact [email protected].

Please do NOT contact [email protected] for inquires of maintenance or updates.

We apologize for any inconvenience and are working to resolve the problem as quickly as possible.
Thank you for your patience.

Please note: Our summer hours begin Friday, June 2, 2023. Our offices, including ZenConnect, will be closing at 1PM EST on Fridays until September 1st, 2023.

Veuillez noter: que nos horaires d’été débutent le vendredi 2 juin 2023. Nos bureaux, y compris ZenConnect, fermeront à 13 heures (heure de l’Est) les vendredis jusqu’au 1er septembre 2023.

Due to an increased volume of ZenConnects our client queue is full, therefore we will no longer be taking any new ZenConnects for the remainder of the day. We apologize for any inconvenience this will cause. Your patience is appreciated. ZenConnects will resume tomorrow morning (June 1oth) at 7AM (EST).

IMPORTANT: NO3.1 Update will be “paused” for the weekend!

At Zengar®, our #1 focus is Client experience.

We’ve recently released a large update for NeurOptimal® (NO3.1). You have been eagerly installing it in masses and we thank you so much for your enthusiasm and excitement! In most cases the upgrade went off without a hitch, however some of you did require tech support. While our dedicated ZenConnect team is normally well equipped to service all our users, the number of people calling in at the same time has created unusually long waits for service.

So, in an effort to continue to be able to offer you the best service and due to this exceptionally high volume of ZenConnects, we will be “pausing” the NO3.1 update release as of 2pm EST today.

We will use this time to get through our queue. It is also very important to us that updates are processed during office hours, in case you end up needing some support. We will re-activate the update process on Monday morning, July 12 @ 7am EST.

We thank you for your patience and understanding as we remain hard at work to make this process as seamless as possible for all of us.

For those of you who have already updated– Enjoy your NO3.1 Sessions! For those who have not, we look forward to delivering it to you next week. 🙂

ZenConnect is available Monday through Friday, 7am-7pm, US East Coast Time.

If you are renting a system from a NeurOptimal® trainer which you know to be covered by PASS, please fill out the form below and continue on. If the system is not covered by PASS, you will need to contact your trainer for technical support.

  • This will be the person you have rented the system from.

IMPORTANT ZENCONNECT REQUIREMENT: Please have your laptop connected to electrical power as well as a high-speed internet connection (5Mbps+) prior to connecting with a ZenConnect. Your zAmp should also be connected to the computer. Please schedule sufficient time for your ZenConnect. Regular maintenance of well maintained systems that connect every 1-3 months should take about 10-20 minutes. If you have not connected for a maintenance ZenConnect in over 3 months, your ZenConnect will take longer. Installing a large update or upgrade could take over an hour. The time it takes to diagnose and resolve specific issues varies. If you are waiting in queue for a ZenConnect for longer than 15 minutes, we recommend that you close the connection and try again at a later time at your convenience.

How to Start a ZenConnect