Welcome to the Windows 11 Upgrade Portal

This PDF contains full instructions and mandatory steps to upgrade your system to Windows 11.

Windows 11 Upgrade Instructions (PDF)
Instructions sur la mise à jour Windows 11 (PDF)

General FAQs:

Windows 11 is Microsoft's newest Operating System (OS).

Upgrading to Windows 11 is not mandatory at this time. However, Microsoft will eventually end support for Windows 10.

Yes, we will continue to support NeurOptimal® on Windows 10 systems for the foreseeable future. NeurOptimal® has been tested and runs equally well in both Windows 10 and Windows 11 environments.

There are two reasons this could be happening:

  1. In an effort to be able to offer the highest level of service possible, Zengar® is inviting users to upgrade to Windows 11 in waves, by computer model. So, if you have additional systems that are eligible for the upgrade, expect to get the message from Zengar® in the coming weeks.
  2. Microsoft has determined Windows 11 eligibility based on a variety of factors, so your other systems may not be eligible. Eligibility may change in the future.

At this time, the following models are eligible:

  • Surface Pro 6
  • Surface Pro 7
  • Surface Pro 7+
  • Surface Book 2

Eligibility is determined by Microsoft and may change.

If your Windows 10 system qualifies, Windows Update will notify you when Windows 11 is available.

You can also manually check:

Settings > Update & Security > Windows Update > Check for updates

The upgrade will generally take 30-60 minutes. This will vary based on the speed of your internet connection and system. You will also need approximately 20 additional minutes to complete the mandatory post-upgrade steps (provided in the PDF at the top of this page).

Important: The full upgrade process must be completed before running a Session. As with any update, do not begin the upgrade if you are expecting clients or require the system the same day.

General changes
Most visible changes relate to the interface:

  • Taskbar appearance
  • Start Menu layout
  • Settings design

Overall system functionality remains similar.


Changes when using NeurOptimal®
The main difference involves setting up a client monitor:

  1. Right-click on the desktop and select Display settings.
  2. Open the display mode dropdown menu.
  3. Select Extend these displays.
  4. Select Keep changes.

Microsoft provides detailed information about Windows 11 features and functionality on their official website:

Windows 11 Tips, Tricks & Features | Microsoft