Non-PASS ZenConnect Technical Support

Monday-Friday, 7am-7pm US Eastern time.

Please Note that our offices, including ZenConnect, will be closed on Thursday, November 28th, 2024, and Friday, November 29th, 2024, for Thanksgiving (USA).

ZenConnect Instructions
ZenConnect Guidelines
Requirements:
  • Ensure your NeurOptimal® system is connected to a power outlet and a high-speed internet connection (5Mbps+).
  • Ensure your zAmp is connected to the computer.
Wait Time:
  • If you are waiting in the queue for a ZenConnect session for more than 15 minutes, close the connection and try initiating another session. If the problem persists, contact [email protected].
Fee Details:
  • Rate: $160 USD/hour (20-minute minimum charge)
  • By filling out the form below, you agree to allow Zengar Institute Inc. to pre-authorize $220 USD on your provided credit card. This pre-authorization is not a final charge. After your support call is completed, the actual duration of the service will be calculated and billed.

PASS Members Receive Unlimited Free Technical Support