Non-PASS ZenConnect Technical Support

Monday-Friday, 7am-7pm US Eastern time.

Is G-Force missing after a Windows update? Click here for detailed instructions on how to restore it.

Summer hours: Starting June 6, 2025, until August 29, 2025, our offices, including ZenConnect, will be closing at 1PM EST on Fridays.

ZenConnect Instructions
ZenConnect Guidelines

Requirements:

  • Ensure your NeurOptimal® system is connected to a power outlet and a high-speed internet connection (5Mbps+).
  • Ensure your zAmp is connected to the computer.

Wait Time:

  • If you are waiting in the queue for a ZenConnect session for more than 15 minutes, close the connection and try initiating another session. If the problem persists, contact [email protected].

Fee Details:

  • Rate: $160 USD/hour (20-minute minimum charge)
  • By filling out the form below, you agree to allow Zengar Institute Inc. to pre-authorize $220 USD on your provided credit card. This pre-authorization is not a final charge. After your support call is completed, the actual duration of the service will be calculated and billed.

PASS Members Receive Unlimited Free Technical Support