1. Set aside enough time to complete the process
Plan to remain with the system during the process to allow for any prompts that may occur, and always have your system connected to the power supply during the entire update process.
2. Confirm at least 20GB is free and available on your SSD/HD
Custom media files can be moved to an external drive/microSD card if available. To check how much disk space is available on your system, type disk space in Windows search and press Enter.
3. Check for and complete all Windows updates
Click here for instruction on how to update Windows 10 & Windows 11
If your system is eligible for the upgrade to Windows 11, please see https://neuroptimal.com/microsoft-windows-11-update/#faq_win11 for important information regarding the upgrade and instructions on how to perform it. After completing the upgrade, a ZenConnect is recommended for a Zengar® technician to confirm that all Windows settings are correct and to complete some minor finishing touches
4. Run Disk Cleanup
Click here for instructions on how to perform a Disk Cleanup
5. Reboot the system
6. Initiate the ZenConnect or update process if desired
ZenConnect is not required for the update process. Never stop an update in progress. Leave your system connected to the power supply and make sure your zAmp is connected when initiating a ZenConnect
The system maintenance processes outlined on this page are accurate at the time of publication. However, due to evolving technology and system updates, procedures may change. For the latest information, refer to the Tech FAQ page.
