License Transfers

A Note About Zengar®’s Participation in a Private Resale of NeurOptimal® Equipment: Zengar Institute Inc. will respond regarding a system’s eligibility for transfer and basic spec information to the best of our knowledge, to any potential buyer via email upon request. Zengar Institute Inc. is not responsible for the sale outcome in any manner and assumes no responsibility in the pre- and post-sale communication between the buyer and seller or the buyer and Zengar®. The sale and purchase of a used system is a private matter between the buyer and seller; Zengar® will not negotiate, manage, mediate, advise, take part in what-so-ever nor extend any responsibility for the transaction process, its communications, and its results.

BEFORE transferring or acquiring a used NeurOptimal® system, ensure you have the following information:

  • Serial number of the computer & zAmp
  • Status of hardware warranties if known (Microsoft, zAmp warranty)
  • Status of current PASS Membership

Transfer Guidelines:

  • Systems older than 4 years may require replacement parts. Replacement systems can only be purchased through Zengar®.
  • Ensure you own the latest NeurOptimal® software version, anything older is not supported. Upgrades can be purchased here.
  • There is a $495 USD administrative fee.
  • Buyer will have 7 days to connect for a complimentary 15-minute ZenConnect which includes the renaming of their system as well as an assessment of their system.
  • Any remaining balance on a single system PASS membership will transfer to the new owner.
  • Any balance remaining on a discounted PASS Enterprise seat will be pro-rated based on the full value cost of the seat and the number of months of PASS remaining to determine how many months of PASS can still transfer.
  • *Previous versions of NeurOptimal® (v2 or earlier) are excluded and not eligible for any form of PASS coverage – See Terms & Conditons
  • There are no financing options available for transfer fees or transfer purchases.
  • Financed systems must be fully paid off before being eligible for transfer.
  • Systems obtained via donation or deeply discounted rates may not be transferable.
  • NeurOptimal® Unlimited (previously known as Professional) licenses are permitted to be transferred between owners once after which the NeurOptimal® license becomes non-transferable. NeurOptimal® Limited (previously known as Personal) licenses can be transferred an unlimited number of times.
  • Upon confirmation of the transfer from NeurOptimal®, the new buyer will need to log in to ZenConnect for renaming within the next 7 days to prevent any interruption in their access to NeurOptimal®.

For further details and transfer eligibility, please consult our Terms & Conditions or contact our PASS Team.

Please fill out the following information accurately to initiate the transfer of your NeurOptimal® license to the new owner.